How to Return a Product

Refunds Policy:

Sign in to your Account, select My Orders.

  • Select the order you wish to return and click on the Manage Order button.
  • Click on Return Items.
  • Fill in the Return Form. The available return options (pickup/drop-off) will be displayed in this form.
  • Pack your return package securely, with the product in the original and undamaged manufacturer’s packaging as delivered to you. Write your order number & return tracking number clearly on the outer side of the package.

Send us through courier to “Rafique Street Nai Abadi, Gandhian Rd, Kot Radha Kishan, Kasur, Punjab 55180, Pakistan”

  • Make sure you have written your order number and return tracking number on your package.

You can view your return tracking number as soon as you have filled the Online Return Form and logged your return request.

Conditions for Returns:

  1. The product must be unused, unworn, unwashed and without any flaws. If a product is returned to us in an inadequate condition, we reserve the right to send it back to you
  2. The product must include the original tags. User manual, warranty cards, freebies and accessories, if any.
  3. The product must be returned in the original and undamaged manufacturer packaging / box. If the product was delivered in another packaging, it must be returned in the same condition with return shipping label attached.

Note: It is important to indicate the order number and return tracking number on your return package to avoid any inconvenience/delay in process of your return.

Returns & Refund:

How to Return a Product

  • Returns Policy
  • Refunds Policy

Returns Policy:

  1. If your product is damaged, defective, incorrect or incomplete at the time of delivery, please raise a return request on website. Return request must be raised within 7 days for the date of delivery.

2. For selected categories, we accept a change of mind. Please refer to the section below on Return Policy per Category for more information.

Valid reasons to return an item:

  1. Delivered product is damaged (i.e. physically destroyed or broken) / defective (e.g. unable use).
  2. Delivered product is incomplete (i.e. has missing items and /or accessories).
  3. Delivered product is incorrect (i.e. wrong product/size/ color, fake item, or expired).
  4. Delivered product is does not match product description or picture (I.e.; product not as advertised)

Returns Policy per Category:

Please note that certain items marked as non-returnable on product page are not eligible for return. For more information view the complete list of non-returnable items.

Conditions for Returns:

  1. The product must be unused, unworn, unwashed and without any flaws. For fashion products, products may be tried on to see if the item fits. This will / still is considered as unworn.
  2. The product must include the original tags, user manuals, warranty cards, freebies, invoice and accessories.
  3. The product must be returned in the original and undamaged manufacturer’s packaging/box. If the product was delivered in packaging/box, the same packaging/box should be returned. Do not put tape or stickers directly on the manufacturer’s packaging / box.

NOTE: It is important to indicate the Order Number and Return Tracking Number on your return package to avoid any inconvenience/delay in your return process.

If your returned item does not meet the above requirements, we reserve the right to reject any request for a refund.

Note: If your return request has been rejected, the item will be delivered back to you between 4-6 days. Item will be sent to scrap after three (3) failed delivery attempts and no refund will be given.

Issuance of Refunds:

If your product is eligible for a refund, you can choose your preferred refund method based on the table below. The shipping fee is refunded along with the amount paid for your returned product.

The time required to complete a refund depends on the refund method you have selected. The refund time starts once the quality check is completed (For quality check timelines refer table below)

Please note that this policy does not apply to Global products.

Payment Method

Debit/ Credit Card

Easy paisa Wallet

Cash on Delivery (COD)

Jazz Cash Mobile Account

Refund Option:

Debit/ Credit Card

HBL Account

Credit Card

Easy paisa Wallet

QC TAT

2 working days

2 working days

Refund Time:

10 Working Days

5 Working Days

1 Working Day

Pre-Paid Orders Failed/False Delivery Refund Grid:

Payment Method:

Debit/Credit Card

HBL Direct Transfer

Equated Monthly Installments

Easy paisa Wallet

Jazz Cash Mobile Account